E-mail POC's for VA Benefits Issues
NOTICE:  This Internet E-mail site is not secure.  Be advised that information you send and receive over the Internet could be intercepted and read by individuals other than the intended recipient.  VA will do its best to protect your privacy, but because VA cannot guaranty privacy in this medium, it is suggested that personal information be kept to a minimum.   Responses that require a release of personal information will be mailed via U.S. Postal Service to your last address of record.   If you have concerns about using this e-mail service, you should call the VA toll free number (1-800-827-1000) to speak with a VA Benefits Counselor concerning your question or claim.
|
STATE |
VA   OFFICE | AREA SERVED |
|---|---|---|
| Alabama |
Montgomery  (Address) |
State |
| Alaska |
Anchorage  (Address) |
State |
| Arizona |
Phoenix (Address) |
State |
| Arkansas |
Little Rock (Address) |
State plus city of Texarkana, Texas |
| California |
Los Angeles (Address) |
Counties of: Inyo, Kern, Los Angeles, Orange, San Bernardino, San Luis Obispo, Santa Barbara and Ventura. |
| California |
Oakland (Address) |
All other California counties except Alpine, Lassen, Modoc and Mono which are under Reno, Nevada (See below) |
| California |
San Diego (Address) |
Counties of: Imperial, Riverside and San Diego |
| Colorado |
Denver (Address) |
State plus the State of Wyoming. |
| Connecticut |
Hartford (Address) |
State |
| Delaware |
Wilmington (Address) |
State |
| District of Columbia    |
Washington Regional Office (Address) |
District of Columbia plus Maryland counties of Prince Georges and Montgomery; Virginia jurisdictions of Fairfax and Arlington Counties, and, Cities of Alexandria, Fairfax, and Falls Church. All foreign countriesexcept Mexico, Central and South America, the Caribbean, Canada, the Philippines, and other Pacific locations under the jurisdiction of Honolulu, Hawaii. |
| Florida |
St. Petersburg (Address) |
State |
| Georgia |
Atlanta (Address) | State |
| Hawaii    | Honolulu (Address) |
State plus the islands of American Samoa, Guam, Wake, Midway, and Trust Territories of the Pacific Islands. |
| Idaho |
Boise (Address) |
State |
| Illinois |
Chicago (Address) |
State |
| Indiana |
Indianapolis (Address) |
State |
| Iowa |
Des Moines (Address) |
State |
| Kansas |
Wichita (Address) |
State |
| Kentucky |
Louisville (Address) |
State |
| Louisiana |
New Orleans (Address) |
State |
| Maine |
Togus (Address) |
State |
| Maryland |
Baltimore (Address) |
State minus the counties of: Prince Georges and Montgomery (under the District of Columbia). |
| Massachusetts |
Boston (Address) |
State except the counties of Barnstable, Dukes, and Nantucket; and towns of Mansfield and Easton in Bristol County, and Lakeville, Middleboro, Carver, Rochester, Mattapoisett, Marion, and Wareham in Plymouth County (under Providence Rhode Island). |
| Michigan |
Detroit (Address) |
State |
| Minnesota |
St. Paul (Address) |
State except counties of Becker, Beltrami, Clay, Clearwater, Kittson, Lake of the Woods, Mahnomen, Marshall, Norman, Otter Tails, Pennington, Polk, Red Lake, Roseau, and Wilkin (under Fargo, North Dakota). |
| Mississippi |
Jackson (Address) |
State |
| Missouri |
St. Louis (Address) |
State |
| Missouri |
St. Louis Records Management Center (RMC) |
N/A |
| Montana |
Ft. Harrison (Address) |
State |
| Nebraska |
Lincoln (Address) |
State |
| Nevada |
Reno (Address) |
State plus counties in northern California: Alpine, Lassen, Modoc and Mono. |
| New Hampshire |
Manchester (Address) |
State |
| New Jersey |
Newark (Address) |
State |
| New Mexico |
Albuquerque (Address) |
State |
| New York |
Buffalo (Address) |
All counties not served by New York City |
| New York |
New York City   (Address) |
The counties of: Albany, Bronx, Clinton, Columbia, Delaware, Dutchess, Essex, Franklin, Fulton, Greene, Hamilton, Kings, Montgomery, Nassau, New York, Orange, Otsego, Putnam, Queens,
Rensselaer, Richmond, Rockland, Saratoga, Schenectady, Schoharie, Suffolk, Sullivan, Ulster, Warren, Washington, Westchester. |
| North Carolina |
Winston-Salem (Address) |
State |
| North Dakota |
Fargo  (Address) |
State plus the following counties in Minnesota: Becker, Beltrami, Clay, Clearwater, Kittson, Lake of the Woods, Mahnomen, Marshall, Norman, Otter Tails, Pennington, Polk, Red Lake, Roseau, and Wilkin. |
| Ohio |
Cleveland  (Address) |
State |
| Oklahoma |
Muskogee (Address) |
State |
| Oregon |
Portland (Address) |
State plus three counties in the State of Washington: Clark, Klickitat, and Skamania |
| Pennsylvania |
Philadelphia (Address) |
Counties of: Adams, Berks, Bradford, Bucks, Cameron,
Carbon, Centre, Chester, Clinton, Columbia, Cumberland, Dauphin,
Delaware, Franklin, Juniata, Lackawanna, Lancaster, Lebanon,
Lehigh, Luzerne, Lycoming, Mifflin, Monroe, Montgomery, Montour,
Northampton, Northumberland, Perry, Philadelphia, Pike, Potter,
Schuykill, Snyder, Sullivan, Susquehanna, Tioga, Union, Wayne, Wyoming, York.
|
| Pennsylvania |
Pittsburgh (Address) |
All counties not served by Philadelphia plus the following counties in West Virginia: Brooke, Hancock, Marshall, and Ohio. |
| Puerto Rico |
San Juan (Address) |
Commonwealth of Puerto Rico plus the Virgin Islands |
| Rhode Island |
Providence (Address) |
State plus towns in Bristol County, Mass. (except Mansfield and Easton); Towns of Lakeville, Middleboro, Carver, Rochester, Mattapoisett, Marion, and Wareham in Plymouth County, Mass.; and, Massachusetts counties of Dukes, Nantucket, and Barnstable. |
| South Carolina |
Columbia (Address) |
State |
| South Dakota |
Sioux Falls (Address) |
State |
| Tennessee |
Nashville (Address) |
State |
| Texas    | Houston (Address) |
Counties of: Angelina, Aransas, Atacosa, Austin,
Bandera, Bee, Bexar, Blanco, Brazoria, Brewster, Brooks,
Caldwell, Calhoun, Cameron, Chambers, Colorado, Comal,
Crockett, DeWitt, Dimitt, Duval, Edwards, Fort Bend, Frio,
Galveston, Gillespie, Goliad, Gonzales, Grimes, Guadalupe,
Hardin, Harris, Hays, Hidalgo, Houston, Jackson, Jasper,
Jefferson, Jim Hogg, Jim Wells, Karnes, Kendall, Kenedy,
Kerr, Kimble, Kinney, Kleberg, LaSalle, Lavaca, Liberty,
Live Oak, McCulloch, McMullen, Mason, Matagorda, Maverick,
Medina, Menard, Montgomery, Nacogdoches, Newton, Nueces,
Orange, Pecos, Polk, Real, Refugio, Sabine, San Augustine,
San Jacinto, San Patrico, Schleicher, Shelby, Starr, Sutton,
Terrell, Trinity, Tyler, Uvalde, Val Verde, Victoria, Walker,
Waller, Washington, Webb, Wharton, Willacy, Wilson, Zapata, Zavala. Plus all of Mexico, Central and South America, and the Caribbean. |
| Texas |
Waco (Address) |
All counties not served by Houston except city of Texarkana, Texas which is under Little Rock, Arkansas. |
| Utah |
Salt Lake City (Address) |
State |
| Vermont    | White River Junction (Address) |
State plus the country of Canada. |
| Virginia |
Roanoke (Address) |
All countiesexcept Fairfax and Arlington, and, the Cities of Alexandria, Fairfax, and Falls Church (under Washington DC Regional Office. |
| Washington |
Seattle (Address) |
State, except counties of: Clark, Klickitat, and Skamania which are under the jurisdiction of Portland, Oregon. |
| West Virginia |
Huntington (Address) |
All counties except Brooke, Hancock, Marshall, and Ohio (under Pittsburgh) . |
| Wisconsin |
Milwaukee (Address) |
State |
| Wyoming | Denver (Address) | State |
| EDUCATION BENEFITS RELATED QUESTIONS (Home Page) | ||
| Eastern Region | Buffalo Regional Processing Center | States of:   Conneticut, Delaware, District of Columbia, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, West Virginia, Vermont, and Virginia. |
| Central Region | St. Louis Regional Processing Center | States of:   Colorado, Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Missouri, Montana, Nebraska, North Dakota,South Dakota, Wisconsin, and Wyoming. |
| Southern Region | Atlanta Regional Processing Center | States of:   Alabama, Arkansas, Florida, Georgia, Louisiana, Mississippi, North Carolina, Tennessee, and South Carolina. Also includes Puerto Rico. |
| Western Region | Muskogee Regional Processing Center | States of:   Alaska, Arizona, California, Hawaii, Idaho, New Mexico, Nevada, Oklahoma, Oregon, Texas, Utah, and Washington. Also includes the Philippines. |
| HOME LOAN GUARANTY PROGRAM QUESTIONS | ||
| Home Loan (E-mail Questions Only After Review of Frequently Asked Questions (FAQ's)) | Home Loan Guaranty Home Page (Includes Fact Sheet information and links to sales listings.) | Global |
| INSURANCE QUESTIONS | ||
| Insurance
(E-mail Questions Only After Review of Home Page) |
Philadelphia Insurance Center Home Page (Includes Fact Sheet information and links to descriptions of specific policy types.) |
Global |
| VOCATIONAL REHABILITATION AND EMPLOYMENT RELATED QUESTIONS | ||
| Vocational Rehabilitation and Employment | VR&E Home Page | Global |
| VBA FOREIGN SERVICES PROGRAM INFORMATION | ||
| Foreign Services Office (E-mail Questions Only After Review of Home Page) | Foreign Services Home Page | Global |
| NATIONAL CEMETERY ADMINISTRATION | ||
| National Cemetery
Administration (E-mail Questions Only After Review of Home Page) | NCA Home Page | Global |
| NATIONAL PERSONNEL RECORDS CENTER (MILITARY RECORDS ONLY) | ||
| NPRC (E-mail Questions Only After Review of Home Page)    | NPRC Home Page (Copies of DD 214 and other military records may be requested through this site. Records are not available on line.) | Global |